Privacy Policy

This Privacy Policy describes how Quantum Pilot (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit our website https://quantumpilot.co.uk and when you submit onboarding or access requests for our trading products.

1. Information We Collect

We may collect the following types of information:

• Contact data – name, email address, phone number, country.
• Onboarding data – account size, how you heard about us, referral/access code.
• Account data – information linked to your user account if you create one.
• Technical data – IP address, browser type, device information, pages visited.
• Communication data – messages you send to us (email, WhatsApp, contact forms).

2. How We Use Your Information

We use your information to:

• process your request for access to our algorithms or onboarding call,
• communicate with you about setup, availability and support,
• send you service-related emails or WhatsApp messages,
• improve and secure our website and services,
• comply with legal, financial and regulatory requirements.

3. Legal Basis

We process your data on one or more of the following bases:

• Consent – when you submit a form or opt in to be contacted.
• Contract – when we need the data to provide what you asked for.
• Legitimate interest – to run and improve our business and prevent abuse.

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers who help us run our website, email delivery (e.g. Brevo), analytics, cloud hosting or messaging (e.g. Meta’s WhatsApp Business Platform), strictly for the purpose of providing our services to you. These providers process your data under our instructions.

5. International Transfers

Some of our service providers may be located outside the UK/EEA. Where this happens, we take reasonable steps to ensure your data is protected in line with UK GDPR requirements.

6. Data Retention

We keep your information only for as long as needed to fulfil the purpose it was collected for (for example: onboarding, client communications, compliance) or as required by law.

7. Your Rights (UK / EU)

You may have the right to:

• access the personal data we hold about you,
• request correction or updating of inaccurate data,
• request deletion where applicable,
• object to or restrict certain processing,
• withdraw consent where we rely on consent.

To exercise these rights, contact us at support@quantumpilot.co.uk.

8. Cookies & Tracking

Our site may use cookies or similar technologies for analytics, security and to improve user experience. You can usually control cookies in your browser settings.

9. WhatsApp & Third-Party Messaging

If you submit our access form without a code, we may contact you on WhatsApp (using the number you provided) to complete onboarding. This may use Meta’s WhatsApp Business Platform. By submitting your number you consent to being contacted for this purpose.

10. Security

We use reasonable technical and organisational measures to protect your data. However, no internet service can be 100% secure.

11. Contact

If you have questions about this policy, contact:
Quantum Pilot
Email: support@quantumpilot.co.uk

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://quantumpilot.co.uk/privacy.